Lancaster re-use case study

3rd February 2015

A service level agreement between Lancaster City Council and Furniture Matters has improved the local bulky waste collection service, prioritising on re-use and recycling.

Highlights
Achieved a 67% combined re-use/recycling rate (50% re-use) in 2011
Provided wider benefits, including volunteering opportunities and work experience
Re-usable items are sold on at low cost to local disadvantaged people via a referral scheme

In 2006 Lancaster City Council entered into a service level agreement (SLA) with Furniture Matters, a social enterprise organisation and charity, to provide waste collection service to the council’s 58,000 households. The partnership’s objective was to provide a service that prioritised the re-use of bulky items together with excellent customer service standards.